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The Diamond Arrow Group Terms & Conditions

The information contained on this page explains the terms and conditions of The Diamond Arrow Group’s websites: https://thediamondarrowgroup.com and https://thediamondarrowgroup.learningcart.com. The information contained here is legally binding, and acts as a Contract for any user of The Diamond Arrow Group’s websites listed above. If The Diamond Arrow Group is called to appear in court, our company may use in our defense, this content in whole or in part.

1. Word References

1.1 Users of the Websites
Mentions of “you”, “user”, “customer”, “client”, “visitor”, “trainee”, or any term with reference to any person, computer or device which accesses The Diamond Arrow Group’s websites, or purchases any product and/or service from The Diamond Arrow Group. 

1.2 Company
”The Diamond Arrow Group, LLC”, “The Diamond Arrow Group”, DAG”, “We”, “Us”, “our company”, or any other applicable reference refers to the company, The Diamond Arrow Group, LLC, as an complete entity. 

1.3 URL Links
Any URL links referenced on this page should be followed when reviewing the Terms and Conditions, as the information contained within them is fully applicable to the Terms and Conditions as a whole.

2. What is Acceptable Use?

2.1 General Use of the Websites
It is required that all users of The Diamond Arrow Group’s websites access the websites in a legal way. Any unauthorized access of the websites and/or its files will result in extreme legal action being taken against you. The Diamond Arrow Group has no tolerance for hacking related actions and our company will not hesitate to take a legal course of action should we suspect someone of gaining illegal access to file(s) or folder(s) stored on our websites.

Unauthorized use is considered anyone who uses our websites for multiple people under the same user account login. The Diamond Arrow Group offers multi-code packages for companies with groups of individuals. Our Situational Awareness Training Course was designed for individual use. Using more than one user per course code will void any training certificate of completion offered.

2.2 Orders / Purchases
The Diamond Arrow Group may cancel any order placed if illegal or unauthorized activities are suspected, and in addition we will hand over any details to law enforcement authorities. All orders / purchases are processed using a third-party payment processor with a secure server certificate. Any attempt to gain unlawful access to this server will result in a complete prosecution. 

2.3 Downloads
Users may only download files for which they are permitted to download. Any file which does not require a password authentication or a signup form to gain access to is considered “suitable for public”. However, any file stored on the company’s hosted web servers are copyrighted property of The Diamond Arrow Group, and must not be distributed, or reproduced.

2.4 Uploads
Under no circumstances does the company permit uploading to our website and/or our hosted servers from users. 

2.5 Payments
All payments must be made at the time of purchase via an applicable, valid credit card or debit card. 

3. Limitation of Liability

3.1 Website Downtime
The Diamond Arrow Group makes no guarantees that our hosted website server will experience 100% uptime. Should our website experience website downtime, the company is not responsible for lost data or missing files within the server file structure. In the event that The Diamond Arrow Group or our partner LearningCart has any planned downtime, a notification will appear on the applicable website’s homepage. Unexpected server crashes from our host providers’ are inevitable, and while we do seek to solve any problem as quickly as possible, please know that problems may exist for an extended period of time. Users who experience ongoing problems accessing https://thediamondarrowgroup.comand/or https://thediamondarrowgroup.learningcart.comshould contact The Diamond Arrow Group at info@thediamondarrowgroup.com. 

3.2 Server Information 
The company makes every attempt to ensure that the information we store on our websites’ is accurate and updated. We are not liable for any actions caused to you “the user” as a result of our websites. Any information obtained from our websites should be treated responsibly. The company cannot take any responsibility for a user’s actions. 

3.3 Situational Awareness and Defense Information
The Diamond Arrow Group cannot be held liable or responsible for any strategies or tactics taught within the website. All examples are for the sole purpose of explaining situational awareness principles and do not necessarily apply to every life situation a user may experience. 

3.4 Postal / Mailing Delays
The Diamond Arrow Group works hard to provide timely processing and mailing for orders placed. However, the company does not guarantee that products ordered will arrive within the specified time. The company is not responsible to mailing delays experienced due to weather-related and other natural disasters or events. 

4. Returns / Refund Policy

The company offers tangible safety products and intangible training courses. We do not issue refunds once a product has been received and/or accessed online. As a client / customer you are responsible for understanding this condition upon purchasing of a product. However, we do realize that exceptions can happen with regard to the character of a safety product we sell. Therefore, at the company’s discretion, we may honor requests for a refund for the following two reasons:

    • A product did not arrive.
    • Product defects: Although the product is thoroughly checked, unexpected issues may occur.

Refund requests can be submitted through the Contact page on our website (https://thediamondarrowgroup.com/contact/) or to info@thediamondarrowgroup.com. 

5. Privacy Policy

What information do we collect?

We collect information from you on our websites when you register for an account on our site or complete a signup form.

When ordering a product or completing a signup form you may be asked to enter your: first and last name, email address, mailing address, phone number, credit card or debit card information. You may visit our site without entering this information, but you cannot purchase a product or course without providing this information.

We do use cookies from third-party partners such as Google, Facebook, MailChimp and Bloom for marketing purposes. 

We use your information to:

    • Improve our websites’ performance and offerings
    • Improve customer service
    • Process transactions
    • To send periodic emails about company news, tips, products or services

When do we disclose information to outside parties:
The information that you provide will not be sold or given to any other company whatsoever, without your consent, other than for the purpose of delivering a purchased product or service you requested. 

Please know that we will not sell/trade//transfer to outside companies your personally identifiable information. This does not include trusted partners who assist us in operating our website or video course website, so long as those partners agree to keep this information confidential. In addition, our company may release your information when appropriate to comply with the law, to comply with law enforcement officers, to enforce the company’s site policies, or to protect the company’s or other persons rights, property, or safety. 

Online Privacy Policy
This privacy policy applies only to information collected online through our websites and does not apply to information collected offline.

Your Consent
By using The Diamond Arrow Group’s websites (https://thediamondarrowgroup.comand https://thediamondarrowgroup.learningcart.com), you consent to our online Privacy Policy.

These Terms and Conditions can be changed / updated at any time. Modifications may be made to maintain lawful conduct around our products, services, and website hosting. This policy was last modified on July 10, 2019.